Privacy Policy

Effective Date: 1/28/2026

R2R Intermodal (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us through this website: www.R2Rintermodal.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and interact with our Site and use our services. By accessing or using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect personal information that you voluntarily provide when you contact us, request a quote, register for an account, submit business information, or use our services. This may include:

Name
Email address
Phone number
Company name and job title
Shipping details and logistics preferences

We use this information to communicate with you, provide services, process requests, and improve our offerings.

b. Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and interaction with the Site, such as:

IP address
Browser type
Operating system
Pages viewed and time spent
Tracking and analytics data

This information helps us understand how users interact with our Site and improve user experience.

2. How We Use Your Information

We use the information we collect for purposes such as:

Providing and managing our services
Communicating with you about quotes, shipments, and support
Responding to your inquiries
Improving our Site and services
Sending you operational messages related to your requests
Ensuring the security and integrity of our systems

3. Sharing Your Information

We may share your information with:

Our internal team (dispatchers, customer service, IT) to fulfill your requests
Trusted third-party service providers who support our business operations (e.g., hosting, analytics, software services)
Regulatory authorities, when required by law

We do not sell your personal data to third parties for marketing purposes.

For avoidance of doubt, mobile phone numbers and SMS opt-in consent data are never shared with third parties for marketing or promotional purposes.

4. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies to collect usage information. Cookies help us:

Distinguish you from other users
Promote functionality and performance
Improve and customize our content

You can manage cookies through your browser settings, though disabling some cookies may affect Site functionality.

5. Data Security

We implement reasonable security measures — including encryption and secure socket layers (SSL) — to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute protection.

6. Third-Party Links

Our Site may contain links to other websites not controlled by R2R Intermodal. We are not responsible for the privacy practices of external sites, and we encourage you to review their privacy policies.

7. Children’s Privacy

Our Site and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to remove such data.

8. Your Choices and Rights

Depending on your location, you may have rights regarding your personal data, including:

Accessing the information we hold about you
Correcting or updating your data
Requesting deletion of your personal information
Opting out of certain communications

To exercise any of these rights, please contact us using the information below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top will reflect the date of the latest revision. Your continued use of the Site after changes indicates your acceptance of those updates.

10. Contact Us

If you have questions about this Privacy Policy or how your information is used, please contact us at:

Email: dispatch@r2rintermodal.com
Phone: (773) 359-1515
Address: 444 West Lake St, Suite 1700, Chicago, IL 60606

11. SMS Communications & Consent

By providing your mobile phone number to R2R Intermodal, you consent to receive SMS (text message) communications from us related to our services. These messages may include, but are not limited to, quote responses, shipment updates, appointment notifications, service-related alerts, and customer support communications.

Consent to receive SMS messages is not a condition of purchase or service.

Message frequency may vary.
Message and data rates may apply depending on your mobile carrier.

You may opt out of SMS communications at any time by replying STOP to any message you receive from us. You may also request assistance by replying HELP or by contacting us directly using the information below.

Mobile opt-in information, consent data, and phone numbers collected for SMS purposes are not shared, sold, rented, or disclosed to third parties for marketing or promotional purposes. This information is used solely by R2R Intermodal to provide service-related communications.