PRIVACY POLICY

Effective Date: 1/28/2026
 

R2R Intermodal (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us through this website, www.r2rintermodal.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and interact with our Site and use our services. By accessing or using our Site, you agree to the terms of this Privacy Policy.

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1. Information We Collect

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a. Personal Information

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We may collect personal information that you voluntarily provide when you contact us, request a quote, submit a form, register for an account, or use our services. This information may include:

• Name
• Email address
• Phone number
• Company name and job title
• Shipping details and logistics preferences

We use this information to communicate with you, provide services, process requests, and improve our offerings.

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b. Automatically Collected Information

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When you visit our Site, we may automatically collect certain information about your device and interaction with the Site, including:

• IP address
• Browser type
• Operating system
• Pages viewed and time spent
• Tracking and analytics data

This information helps us understand how users interact with our Site and improve performance and user experience.

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2. How We Use Your Information

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We use the information we collect for purposes such as:

• Providing and managing our services
• Communicating with you regarding quotes, shipments, scheduling, and support
• Responding to inquiries and requests
• Improving our Site and internal operations
• Sending operational or service-related communications
• Maintaining security and preventing fraud

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3. Sharing Your Information

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We may share your information with:

• Internal team members (dispatch, customer service, operations, IT) as needed to fulfill your requests
• Trusted third-party service providers that support our business operations (such as website hosting, analytics, and software tools)
• Regulatory or legal authorities when required by law

We do not sell, rent, or trade your personal information to third parties for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of data exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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4. Cookies and Tracking Technologies

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Our Site may use cookies and similar technologies to collect usage information. Cookies help us:

• Distinguish you from other users
• Improve site functionality and performance
• Customize content and user experience

You can control cookies through your browser settings. Disabling cookies may impact certain Site features.

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5. Data Security

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We implement reasonable administrative, technical, and physical safeguards — including encryption and secure socket layer (SSL) technology — to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

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6. Third-Party Links

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Our Site may contain links to third-party websites not operated or controlled by R2R Intermodal. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

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7. Children’s Privacy

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Our Site and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If such information is identified, we will take appropriate steps to delete it.

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8. Your Choices and Rights

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Depending on your location, you may have the right to:

• Access personal information we hold about you
• Request corrections or updates
• Request deletion of your data
• Opt out of certain communications

To exercise these rights, please contact us using the information below.

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9. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. The “Effective Date” at the top will reflect the most recent update. Continued use of the Site after changes indicates acceptance of the revised policy.

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10. Contact Us

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If you have questions about this Privacy Policy or how your information is used, please contact us:

Email: dispatch@r2rintermodal.com
Phone: (773) 359-1515
Address: 444 West Lake St, Suite 1700, Chicago, IL 60606

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11. SMS Communications & Consent

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By providing your mobile phone number to R2R Intermodal, you consent to receive SMS (text message) communications related to our services. These messages may include, but are not limited to, quote responses, shipment updates, scheduling notifications, service alerts, and customer support messages.

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Consent to receive SMS messages is not a condition of purchase or service.

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Message frequency may vary. Message and data rates may apply based on your mobile carrier.

You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us directly using the information above.

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Mobile phone numbers, SMS opt-in data, and consent records are not shared, sold, rented, or disclosed to third parties for marketing or promotional purposes. This information is used solely by R2R Intermodal for service-related communications.